Abusive fee for typo error
La plainte
I have booked with Swiss but I made a typo. For the correction they are claiming an abusive and ridiculous fee of 50Eur. I would like to remark that it is not a passengers change, it is simply a typo correction. It is simply unacceptable. I demand the devolution of that fee.
Les attentes
- Remboursement CHF 55.-
La réponse
Swiss International Air Lines 12.02.2018
Dear Mr Blanco Fontao
Thank you for your request, which you have sent to the portal of Ktipp.
Your request is very important to us. Based on your earlier notification to SWISS, we would like to confirm that your request is already being processed. We ask you for a little patience, we will gladly come back to you in the next few days with an answer.
We would like to point out that your request will not be processed further on www.reklamation.ch.
Best regards
Swiss International Air Lines AG
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